Why is my Savant app unable to connect to my home system?

Savant app connection issues often happen after WiFi changes, password updates, or software upgrades. Make sure your device is on the same network as your Savant system. If problems continue, restart your router and Savant controller in order to restore the connection.

What should I do if my distributed audio zones are not playing sound?

If an audio zone is silent, check your app or wall keypad to see if the zone is active and not muted. Make sure amplifiers and sources are powered on. If the issue remains, try a full system power cycle. Contact Spectrum AV if zones still do not respond.

How can I fix WiFi dead spots in my house or outdoor areas?

WiFi dead spots are common in larger homes. Try moving access points and check if any recent renovations block signals. If gaps remain, Spectrum AV can provide a WiFi coverage map and recommend the best hardware for complete coverage in Marin County and nearby areas.

Why does my projector show a blank screen or lose its signal?

A blank projector screen can be caused by loose HDMI cables, inactive sources, or wrong input selection. Check all cables and make sure your source device is on. For Barco or Sony projectors, confirm the correct input is chosen. Call for service if the problem continues.

What causes my audio system to have hums or uneven sound quality?

Humming sounds may be from ground loops or power interference. Uneven sound, or 'humps and dips,' often points to room acoustics issues. Spectrum AV uses room analysis tools and subwoofer placement to fix these problems for clients in Ross, Tiburon, and Mill Valley.

How do I fix Savant or Apple TV remote synchronization problems?

If your Savant remote is not controlling Apple TV, check that both devices are on the same network and have current firmware. Restart both units. If syncing still fails, re-pairing may be needed. Spectrum AV can assist remotely or onsite for more complex cases.

What steps should I take if my surveillance cameras are offline?

Camera outages may be due to power loss or network issues. Check that your NVR and cameras have power and your network is working. Marin County clients can ask Spectrum AV to check for firmware updates or run a secure remote diagnostic if problems continue.

Why do my automated lighting or shading scenes not run as scheduled?

Missed lighting or shading events can result from wrong schedules, power loss, or network drops. Check your schedule in the Savant or Lutron app and confirm time settings. If all is correct but issues remain, try rebooting the controller or updating firmware.

FAQs | Spectrum Audio Visual

Why is my Savant app unable to connect to my home system?
Savant app connection issues often happen after WiFi changes, password updates, or software upgrades. Make sure your device is on the same network as your Savant system. If problems continue, restart your router and Savant controller in order to restore the connection.
What should I do if my distributed audio zones are not playing sound?
If an audio zone is silent, check your app or wall keypad to see if the zone is active and not muted. Make sure amplifiers and sources are powered on. If the issue remains, try a full system power cycle. Contact Spectrum AV if zones still do not respond.
How can I fix WiFi dead spots in my house or outdoor areas?
WiFi dead spots are common in larger homes. Try moving access points and check if any recent renovations block signals. If gaps remain, Spectrum AV can provide a WiFi coverage map and recommend the best hardware for complete coverage in Marin County and nearby areas.
Why does my projector show a blank screen or lose its signal?
A blank projector screen can be caused by loose HDMI cables, inactive sources, or wrong input selection. Check all cables and make sure your source device is on. For Barco or Sony projectors, confirm the correct input is chosen. Call for service if the problem continues.
What causes my audio system to have hums or uneven sound quality?
Humming sounds may be from ground loops or power interference. Uneven sound, or 'humps and dips,' often points to room acoustics issues. Spectrum AV uses room analysis tools and subwoofer placement to fix these problems for clients in Ross, Tiburon, and Mill Valley.
How do I fix Savant or Apple TV remote synchronization problems?
If your Savant remote is not controlling Apple TV, check that both devices are on the same network and have current firmware. Restart both units. If syncing still fails, re-pairing may be needed. Spectrum AV can assist remotely or onsite for more complex cases.
What steps should I take if my surveillance cameras are offline?
Camera outages may be due to power loss or network issues. Check that your NVR and cameras have power and your network is working. Marin County clients can ask Spectrum AV to check for firmware updates or run a secure remote diagnostic if problems continue.
Why do my automated lighting or shading scenes not run as scheduled?
Missed lighting or shading events can result from wrong schedules, power loss, or network drops. Check your schedule in the Savant or Lutron app and confirm time settings. If all is correct but issues remain, try rebooting the controller or updating firmware.